STRATEGIC IT SERVICE IMPLEMENTATION, DELIVERY AND MANAGEMENT
A holistic approach to IT operations and change management aligned to business strategy is key to producing benefits and achieving long term results.
VIRTUAL IT MANAGER
Small businesses generally operate IT services from a wide range of vendors and suppliers. Often these services are procured individually due to business changes such as expansion and growth. This leads to different vendor contracts, service level agreements, and support structures. Although a managed service provider can centralise this from a support perspective, there is no guarantee a business will receive the agreed service levels. An outsourced Service Desk can often have limitations and create risks due to high turnover of staff and technical capabilities. Staff turnover can be as high as 25% annually therefore turning over a quarter of the workforce that are predominately engineering staff. At 2120 Networks are your IT Manager and we work only for our customer’s business interests. Therefore, we are always impartial and unbiased in our decisions and will hold outsourced service providers to the highest level of scrutiny.
Operate. Support. Monitor. Control. Improve.
We become an extension of your company and take on the role of IT Manager. We develop IT strategies to meet your business goals and objectives. We implement policies and processes for IT users and services. We manage incident, problem, and service request escalations. We ensure the Service Desk is performing to agreed service level targets, operational KPIs, and financial budget. We centralise and manage IT vendor, supplier contracts and support agreements. We ensure service providers and suppliers have the capacity, resources, and training to maintain service level targets. We conduct periodic service reviews and produce service improvement plans leading service audits and reviews with management teams and lead the implementation of improvements to IT operations and service.
IT Support for SMEs is often seen as a luxury and processes and procedures for the management of IT devices, support and security are often overlooked by business owners. The role of IT person usually goes a member of staff with a small amount of knowledge who often has a lot of work to do. in 2020 UK business saw almost 50% of it workforce work from home meaning IT Support in the workplace shifted remotely. Information security and disaster recovery are topics that rank highly as the toughest challenges faced by businesses, and the outcome when lack of functionality and incidents of this nature occur can force businesses to close in the worst cases. An outsourced IT Support service from 2120 Networks is a solution to these challenges and will encourage business growth and confidence in technology.
Support. Monitor. Resolve. Recover. Prevent.
With our Managed IT Support services we can provide tiered levels of support to suit your business operations and budget. Whether you require ad hoc support for one-off issues or fully managed 24/7 support with monitoring, preventative maintenance, security and PC/user setup. All of our tiers come complete with the same skilled, friendly and UK based support team that monitor and manage your devices and managed services. Our top tier support package comes complete with our Virtual IT Manager service for a 360 degree coverage of your IT requirements from support to strategy.
It is crucial to use a structured approach to control systems development, implementation, and deployment aligned to the intended system design. Identifying a suitable approach is determined by several factors such as but not limited to; scope, budget, urgency, human resource availability and capacity, risk, technology, regulatory, and operations. You could be changing your IT support to a new provider, or migrating to Cloud services, or implementing a new process for managing IT incidents; there are different approaches we can utilise to deliver intended outcomes. A project is a temporary situation with the requisite to deliver change that is beneficial for an operating business; thus it is foreseen to create some form of risk of failure. Without correct controls in place the probability of delivery failure will increase. Mitigating risk is paramount to delivering new products or services as intended by using a structured method to manage project delivery. At 2120 Networks we use implementation approaches and project management methodologies that are widely employed across industries that are proven to deliver results.
Plan. Build. Test. Implement. Deploy.
We manage the entire life cycle from organising and manage resources, prototyping, building, testing, training to releasing the new system into operations. We determine a project approach by evaluating your business case appraisal and system design with an overall agreement from key stakeholders. We define a systems development approach, project plan, approaches for stakeholder communications, risk management, progress reporting, quality control, and change management. We ensure implementation remains within budget, the projected time-frame and business and user requirements by being the central resource within the project team.
CONSULTING AND STRATEGY
Introducing system changes into an operating business can be a daunting initiative. There is the risk that changes may not produce the intended outcome, therefore resulting into unrecoverable losses. Identifying and defining requirements for each business function is paramount to determine the design of any new system ready for development and implementation. The failure to capture user requirements can result into unplanned costs and delays transitioning to operations. Not only will a business suffer but its customers too. Whether you are at the early stages of defining what your business needs or you have identified preferred solutions; 2120 Networks will manage the entire process of capturing and defining your user requirements and architect the design of the new system.
Vision. Assess. Analyse. Define. Act.
We work closely with your team to understand your business’ vision, mission, goals, and objectives. We assess your current situation and explore options and solutions that will help overcome your problems. We define requirements for each user, department, and function and produce system designs accordingly in a format that is understandable by non-technical audiences. We produce design models for the intended system for development, implementation, and production; including requirements for suppliers, availability, capacity, security, continuity, service levels, and operations. We produce detailed insights and appraisals in the form of business cases to enable you to make an informed decision.